The business was founded in 2006 by Geraldine Talbot and was run by herself and her two sons, who have since opened their own law firm offering a range of services. The company has experienced significant growth over the years. Complex Management pride ourselves with ensuring that we are constantly up to date with any new legislation that comes into place pertaining to Sectional Title Schemes as well as Home Owners Associations. Our office always furthers our knowledge by attending seminars, courses and online webinars in order to ensure that we can provide our clients with the best of services. Our efficient and experienced staff are always willing to assist. We are passionate about property management and have developed strategic systems and protocols, strong communication skills with our clients and utilize an efficient computer software system. We are registered with the Estate Agency Affairs Board, the National Association of Managing Agents, Council of Debt Collectors and are members of the Paddocks Sectional Title Club.

Mission Statement

Our mission is to make “complex” management simple. We pride ourselves in excellent service assisting our clients with respect, loyalty and integrity. Our Team strives to ensure the smooth-running and overall wellbeing of your property at all times.

Our Values

Customer Service

We provide exceptional service to our clients, going beyond “normal” expectations. We respect our clients and the business they provide and offer them a service that secures value for their money and peace of mind. This is what makes us different.

Commitment to Quality

We take pride in our work, performing to the best of our ability and to the highest possible standard.

Integrity

We give a fair and transparent price for our services, and all decisions are taken to ensure that the outcome is beneficial for our clients and the company.

Teamwork

Our values are not achieved on our own. We understand the importance of working with all our partners, whether employees, contractors or customers. We establish good working relationships and value the input of all stakeholders in any aspect of our business.

Reliability

We understand and appreciate the importance of our client’s time. As such we keep our promises in terms of our service commitments, timings and objectives, and communicate progress at every step of the way to keep our clients informed.

Investment in People

 

Our people are our asset and without them our mission and vision is not achievable. We aim to invest in our people by developing them and helping them to achieve their goals.