Honesty. Integrity. Professionalism

At Complex Management we have developed strategic, fool-proof systems as well as hiring adequate staff to handle day-to-day matters, while keeping the trustees/directors apprised of all situations. We also use an efficient computer software system.

Advisory Services:

  • Assist with Sectional Title/Home Owners’ Association rules.
  • Liaise with Attorneys on legal issues.
  • Undertaking general correspondence on behalf of the trustees/directors and attend to queries and complaints.

Administration, Secretarial

  • Prepare and email correspondence.
  • Maintain statutory records such as minute books, sectional plans, participation quotas etc.
  • Prepare and issue Clearance Certificates.

Collection of levies:

  • Collect monthly levies from owners.
  • Arrange for the preparation of and posting and emailing of levy statements on a monthly basis.
  • Administrate outstanding levies. Send out necessary reminders.
  • Hand over home owners for non-payment of levies to the attorneys and do the necessary follow up.

Financial Management:

  • Taking care of Body Corporate / Home Owners’ Association funds.
  • Arrange for the payment of salaries and wages of staff employed by the Body Corporate/Home Owners’ Association. Including PAYE, UIF and workmen’s compensation.
  • Arrange for quotations for common property.
  • Arrange for the payment of contractors, municipality accounts and other accounts as approved by the Board of Trustees/Directors.
  • Prepare and submit monthly disbursements including levy roll, investment account and bank statements.
  • Manage surplus funds invested in call accounts to maximise interest earnings.
  • Manage the trust bank accounts on behalf of the Board of Trustees.
  • Process water readings.
  • Reconciliation & payment of levies to the Community Schemes Ombud Service. 


  • Arrange for necessary cover of the common property as per instruction of the Trustees/Directors.
  • Process and submit all insurance claims on behalf of the Body Corporate / Home Owners’ Association.
  • Assisting in determination of replacement values for insurance purposes.


  • Prepare and circulate notices for Annual General Meeting.
  • Arrange and attend trustee meetings when necessary.
  • Arrange and attend Annual General Meetings.
  • Arrange, attend and take minutes of the meetings.
  • Send out minutes within the legal time period of the meetings to all owners.
  • Prepare annual budgets and audits